At Leader Lights, we promise to provide our customers with a fast & reliable service, so that you can get your new lights delivered with confidence. Whether you're choosing pendant lights, table lamps or wall lights for your home or commercial property, you should be able to order online and have complete faith that you know exactly when and how your brand new products are going to arrive.
Delivering lighting isn't easy, and delivering such heavy and fragile items comes at a price. In order for us to deliver our goods to you in the condition you expect, we need to ensure that products are packaged adequately, while providing a delivery service you can trust. Over the past 3 years, we've worked extremely hard with our UK delivery couriers to refine and shape our delivery service from start to finish.
That's why we've refined our delivery service and can now offer you more choice than ever before.
Order with confidence at Leader Lights.
Leader Online are closely monitoring official guidance from the UK Government and Public Health England with regards to any steps that should be taken to protect staff and customers against the spread of COVID-19. We are also liaising with each of the national couriers that we use, to understand what steps are being put in place relating to deliveries, and changes to the normal delivery procedure. At this time we're operating as normal, with all UK locations still available for delivery. We'll continue to monitor the situation day-by-day.
In order for us to provide you with the quickest and most reliable delivery services, we use a number of different carriers. The carrier which we use will depend on which delivery zone your delivery postcode falls into and will also depend on which products you are ordering from us. Whilst we stock a huge number of products here within our own warehouse, we also order products from suppliers, meaning they may be dispatched via the supplier on a direct home delivery service. You will always be notified if this is the case. Postage costs and delivery time frames do vary by location and products ordered also. For a full estimate of how much you will pay, please add your products into your basket and proceed to step three of the checkout - delivery.
We use a number of local and national carriers to deliver your goods. These carriers have been hand-picked to offer the very best service possible, at unbeatable value for money. As is the nature of our products, delivering both large and smaller items, which are often fragile and include glass, can be a difficult task. We've refined who we will work with, to ensure we balance value for money against the service which is provided by the carrier. You can rest assured that your goods are safe in transit with our reliable delivery carriers.
Currently, on our website we split the UK and Ireland into different distinct shipping zones. These delivery & postcode zones can determine the services we can offer to you with delivery and also what price is calculated by the courier for your shipping. We've tried to keep this as simple as possible, and these delivery zones are listed below;
|Delivery zone||Free express shipping||Next-day shipping|
|United Kingdom||Most UK postcodes qualify for free UK shipping.||£15.95|
|Scottish Isles||£100||Not available|
|Isle of Man||£100||Not available|
|Channel Islands||£100||Not available|
|Northern Ireland||£70||Not available|
|Republic of Ireland||£100||Not available|
If you're still unsure which of the above delivery zones your postcode/delivery location falls into, then please ask our friendly delivery team, contact details can be found here, or just click the button below to email us directly.
delivery lead times
Please bear in mind that all delivery services will need to account for the product delivery lead times as well. As an example - if your product is on a 3-5 working day delivery lead time, then your earliest date available for delivery will be 5 days away, unless a next day shipping option is available on that product.
alternative services available on request
Not all options are available in the checkout, if you require an special service or have some questions about a different delivery arrangement, please call 01429 241 270
We always endeavour to respond to every email within 24 hours.
When your order is ready to be dispatched, you will be contacted via a dispatch email which will contain both your chosen delivery service info and the chosen delivery date. This email will also include important delivery information, some of which is listed below. We recommend all customers familiarise themselves with this information to ensure issues are kept to a minimum on the day.
If you wish to change your delivery date after you have ordered, you must inform us as soon as possible before the goods are sent out for dispatch. If your goods are dispatched and you are not going to be available for delivery, you must contact us to inform us so we can make arrangements to change the delivery date. In some circumstances, we may be able to change this around free of charge but please be aware, you may be subject to a re-delivery fee if the delivery has been sent out on the carriers vehicle, or if the delivery has already been attempted. Please speak with our customer services team if you're unsure.
on the day of your delivery
All deliveries will be attempted between the hours of 8am - 6pm, unless you have selected a premium service. These services are listed above, with the estimated delivery windows for each service outlined as well. As we use a number of local, national and supplier based carrier services, it may not always be possible for us to provide an exact time for delivery. If you wish to track your delivery after it has been dispatched, please contact our customer services team who will be able to source an estimated time of arrival, or provide you with contact details & a consignment number of the carrier which your delivery has been dispatched with. If we can't provide this information, we will contact the courier ourselves and relay all information back to you.
As is standard in our industry, all couriers are only able to deliver items to the kerbside of your delivery address, and are not permitted to enter your property. Please remember, your delivery may be heavy & bulky, so we recommend that there is adequate help available to bring the delivery indoors. It's entirely possible that your order may be delivered on a large delivery truck, so please do let us know if there are likely to be any access problems, and we can inform the courier that a lighter vehicle is required.
If we are unable to deliver your order because you were not available on the agreed delivery date, or if there is a problem with gaining access to the road/property which we've not been made aware of, you may be liable for a re-delivery fee.
checking your goods
Problems with deliveries are very rare, but because of the nature of the products we ship we always recommend that every customer checks their order when it is delivered for any obvious sign of damage or unsuitability. Our carriers are instructed to allow each customer a 15 minute window in order for them to check goods upon delivery. If you are not fully satisfied with the condition of the goods at the point of delivery, we ask that you mark down on the drivers delivery note that the goods are signed for and received 'damaged'. We understand that damages or issues may not be immediately visible and a thorough check may not be possible in the 15 minute window. So we ask all customers to check goods thoroughly and inform us of any damage or unsuitability within the first 48 hours. This should be long enough for you to give the goods a thorough once over and identify any problems.
This will allow us to quickly rectify any problems and ensure that replacements can be issued.
click & collect
If you're a local customer (or perhaps you like travelling?), you are able to collect your goods in store free of charge. Simply add the items you wish to purchase into your basket and at the delivery step please select 'Collect in store' from the shipping options. Your order will be available to collect in store from us the next working day, provided we have the stock available. If your product has a delivery lead time displayed on the product page, then this will not be immediately available for collection.
To collect your order you will need to visit our local branch in Hartlepool. Full branch details and directions to us can be found on our store's page here.
When you choose to collect in store, please bring with you a valid form of ID (drivers license/passport) and a copy of your order acknowledgement email. You will be required to sign a collection note upon your arrival, so it's important that you bring a signed bank/credit card for signature verification. Always check with us before setting off, to ensure your goods are ready for collection.
planning your job & booking tradespeople
We strongly advise against pre-booking tradespeople/fitters to complete a job involving your goods until after you have received the delivery. We cannot be held responsible for any costs incurred by you due to delays in shipping, faults or damages. We encourage all customers to order well in advance if you are working to project schedules and completion times. This allows us and you plenty of time to remedy any potential issues before any potential deadlines are missed.
delivery addresses & fraud protection
As an Internet retailer, we must always be vigilant when it comes to identity fraud. As such all customer orders are fraud screened for security reasons, including delivery and billing addresses. When a particular transaction is flagged by our fraud security system, we may sometimes need to contact customers for extra information. Please do not worry, this is simply to make sure that you are 100% who you say you are. It's there for your protection!
Because all customer orders are fraud screened against the details which you provide us when ordering online, we are unable to dispatch any goods to an alternative address after an order is placed. If you cannot accept delivery at your given delivery address, please contact us to discuss what options are available to you. We may in some cases require you to re-place your order at the new delivery address, and your initial order will be cancelled and refunded immediately.
If you're still unsure on any of the above information, then please ask our friendly customer services team, who can be contacted here, or just click the button below to email us directly.
We always endeavour to respond to every email within 24 hours.